Information Help

We are here to help

At Explora Vallarta, transparency and your safety are our priority. We know that planning a vacation generates questions, especially when it comes to nature or sea activities.

We have compiled the most common queries from our travelers. If you don't find what you're looking for, our team (led by Jorge Morales) is ready to answer you via WhatsApp.

Quick Response?

Write to us directly and we will answer you in less than 10 minutes (during business hours).

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Payment Methods

  • Cash (MXN / USD).
  • Credit/Debit Cards (Visa, MC).
  • Bank Transfer.
  • PayPal (fee applies).

Cancellation Policy

  • 48 hrs before: 100% Refund.
  • 24-48 hrs: Free date change.
  • Less than 24 hrs: Non-refundable (No Show).
  • Bad Weather: 100% Refund if Port Captain closes port.

Who answers your questions

Jorge Morales

Jorge Morales

Director - Marine Biologist

General Questions & Logistics

Everything you need to know before boarding

Why choose a tour with marine biologists?

Unlike massive commercial tours, at Explora Vallarta we prioritize education and animal welfare. Our guides are certified biologists who share scientific data, use hydrophones to listen to whales, and guarantee an ethical and respectful sighting (NOM-131-SEMARNAT).

Do you include hotel transportation?

Most of our tours have strategic meeting points (Punta de Mita, La Cruz de Huanacaxtle, Marina Vallarta, etc.). Hotel pick-up service is mainly available for private groups or specific transportation services.

What happens if it rains?

Tours operate with light rain, as marine life remains active. We only cancel if the Port Captain closes navigation or if mountain conditions are dangerous. In that case, we reschedule your tour or refund you 100%.

Will I get seasick on the boat?

Our vessels are stable, designed for small groups. However, if you are sensitive to motion, we recommend taking a seasickness pill (like Dramamine) 30 minutes before setting sail. The sea is usually very calm in the mornings.

Are you Pet Friendly?

We love animals, but due to federal regulations of Protected Natural Areas (like Marietas Islands) and for safety on boats, pets are not allowed on maritime tours.

Do you offer private tours?

Yes! All our tours (Whales, Marietas, Scuba, Fishing, etc.) can be privatized for your family or group of friends. It's the best way to live the experience at your own pace. Contact us for a custom quote.

Questions by Specific Activity

Whales & Marine Life

When is Whale Season in Puerto Vallarta?

The official season is from December 8th to March 23rd. During these months, humpback whales visit Banderas Bay to breed and give birth, offering an incredible natural spectacle.

Can you swim with the whales?

No. Due to Mexican regulations (NOM-131) and for safety, swimming with humpback whales is strictly prohibited in Mexico. However, we have a special "Wild Dolphins" tour where, if conditions permit, it is possible to swim with them.

Marietas Islands

Is entry to the Hidden Beach guaranteed?

Access to the Hidden Beach (Playa del Amor) is limited to 116 people per day by CONANP and depends on the tide. We manage spots in advance and there is a 90% chance of access, but final access always depends on sea conditions and federal availability on the day.

What does the Marietas tour include?

It includes full snorkeling gear, life jacket, port and CONANP fees, marine biologist guide, water, and fruit. It does not include tips or transportation to the departure point (unless booked separately).

Customer Service

"I had many doubts about traveling with my baby and Jorge explained everything patiently, I enjoyed the tour to the fullest. Excellent service!"

- Carla F.

"Very clear with prices and what is included. No fine print. Recommended."

- Esteban Q.

Tours and Experiences for the whole family

Now that you've resolved your doubts, it's time for adventure! Discover our expeditions guided by experts.

Marietas Islands Vallarta Icon

Marietas Islands Snorkel

Discover the Hidden Beach, the bay's most important bird and marine life sanctuary.

3 Hours Snorkel
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Humpback Whales Winter Season

Whale Watching

Scientific expedition to see and listen to humpback whales with a hydrophone.

3 Hours Must Do
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Wild Dolphins NO to captivity

Wild Dolphins

Find pods of dolphins in their natural habitat, no tanks, no tricks.

3 Hours Wildlife
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